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Frequently Asked Questions

Shipping/General Ordering

  1. Do you offer gift wrap?

    Yes, we are happy to offer complimentary gift wrap on our jewelry!

  2. I am purchasing several gifts on the same order. Can I add multiple gift messages?

    At this time, we are only able to add one gift message per order, but each item will be gift wrapped individually. The gift message will be printed and enclosed with one gift tag.

  3. I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it?

    We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are typically unable to change or cancel orders. Please contact Customer Service [[email protected]] immediately if you have questions about changing or canceling your order.

  4. I just placed an order – will I get a confirmation from you?

    Yes! After submitting order, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship, you will receive a second email that provides the tracking information for your shipment. Please contact Customer Service [[email protected]] if you have not received your confirmation emails.

  5. I just placed an order, but I need to change the shipping address. How do I do that?

    Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service [[email protected]] as soon as you can if you need to change your shipping address.

  6. I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?

    As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.

  7. I need to use two credit cards on my online order – how do I do that?

    At this time, we are only able to process one credit card per online order. This includes [add card/money transfer options]

  8. I just placed an order. How will it be shipped to me?

    All International/Domestic orders and returns are shipped via Call Courier. Your tracking email will provide you with the carrier and tracking information for your shipment.

  9. Will a signature be required for delivery of my order?

    Yes, shipments of all jewelry/accessories require a signature upon delivery.