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Policy

  1. Privacy Policy/ Introduction

    PRIVACY POLICY This privacy policy created under certain rules because your trust is important to “Al Nameen Collection”. We respect and uphold the confidentiality of information and the privacy of our visitors and customers. This enlightens how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a protected server and we’d never share your details without your permission. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. DATA COLLECTION We may collect the following information from you: Name Contact information including email address Demographic information such as postal code, preferences, and interests Payment details HOW DO WE USE YOUR PERSONAL INFORMATION? We want you to have an inordinate shopping experience at “Al Nameen” so we use your personal information to make it easy for you to browse and place an order. We may use your personal information in the following ways: PAYMENT DETAILS: We may need your payment details, to process the order. Which may include your bank details. DEMOGRAPHIC INFORMATION: Our postal and courier services have access to your delivery address in order to be able to dispatch your jewelry to your chosen address. EMAIL ADDRESS: Managing your order, you’ll need an email address and password to place an order. YOUR RIGHTS AND CHOICES: This website gives you the ability to view and change the Personal Information you provided to us within the My Account section of the website. You may access the information we hold about you, request a correction where data is incorrect or deletion of your data, unless we have to keep your data for legal reasons. We encourage you to address any concerns you may have regarding our use of your Personal Information by using the contact details provided on the website of Al Nameen. SECURITY: We take insurances to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as Bank account data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Cookies: We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. CHANGES TO POLICY: We reserve the right to modify or change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will post any changes on this page. We encourage you to review this page periodically to understand our policy regarding the collection and use of your personal data. By visiting and using our website, you acknowledge and accept the practices outlined in this Privacy Policy.

  2. Information We Collect

    Information You Provide Al Nameen collects information from you when you choose to provide it to us, such as when you make a purchase; create an account; sign up for our email list, text messages or other communications from us; provide a product review or rating; use the virtual try on feature; or otherwise contact us. The information we collect may include your name, billing and shipping address(es), email address, payment card information, phone number, birth date, account user name and password, visual information, and product rating or review. If you refuse to provide requested information (whether or not required), you may not be able to take full advantage of certain online services, the website or its features, or other offerings.

  3. Make a Purchase:

    Through the website, you will be able to purchase Al Nameen products. We may ask for your name, billing and shipping address(es), telephone number, email address, and payment card information in order to process and confirm your order and ship your item(s) to you.

  4. Create an Account:

    Through the website, you may create an account with Al Nameen, which can make the shopping process faster and easier. Al Nameen will store the following information in your account, should you choose to provide it to us: your name, billing and shipping address(es), email address, phone number, birth date, and other preferences. Al Nameen may also store your credit card information should you chose to enable this feature. To establish an account, you will need to create a user name and a password that will allow access to the account, where you can add, delete, or change the information you have provided. If you elect to use a public computer to access your account, please remember to log out at the conclusion of your session.

  5. Ratings and Reviews:

    Through the website, you may provide a public rating or review of a product you purchased. You may be required to provide your email address or phone number when you provide a public rating or review. We will not publish your email address or phone number, but please remember that any information you may disclose in these public areas of the website becomes public information. As a result, please exercise caution when disclosing personal information in these public areas.

  6. Customer Service:

    If you engage with our Customer Service center by phone at [Phone Number] or by email at[email address], you may be asked for information such as your name, email address, billing and shipping address(es), telephone number, and order number (if you have made a purchase). We use this information to assist you and address your needs.

  7. Information Automatically or Passively Collected

    We may use cookies, pixel tags, or other technologies to automatically or passively collect certain information for online and offline marketing purposes when you use this website or interact with our emails and online advertisements.

  8. Cookies:

    Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and used to collect information about your activities on the website. These cookies provide statistical data that helps us to improve our website and deliver better and more customized services.

  9. Pixel Tags:

    Pixel tags are tiny graphic images that help us analyze customer online behavior and measure the effectiveness of our website and advertising. For example, we may automatically collect information such as your IP address, operating system, browser type, and other technical information about your computer or device. We also may collect information about your use of the website, including the identity of the website that referred you to our website; the pages you view; the features you use; the links you click; the date and time you access the website; whether you receive, open, forward, or click-through emails and advertisements; and other usage data.

  10. Preferred Provider

    We may contract with Preferred Providers to perform functions related to the website and our business. Such Preferred Providers will have access to the information collected as necessary to perform their business, commercial, professional and/or technical functions for Al Nameen.

  11. Our Commitment to Data Security

    Al Nameen goes to great lengths to keep financial information private and safe, and we take certain physical, electronic, and administrative steps to maintain the security and accuracy of all the information we collect from and about our customers and consumers. While we will use every reasonable means to help ensure the security and integrity of our network and systems, we cannot guarantee our security measures.

  12. Our Commitment to Children’s Privacy

    Protecting children’s privacy is important to us. We do not direct the website to, nor do we knowingly, collect any information from children under the age of thirteen (13).

  13. Revisions of the Policy

    We reserve the right to revise this Privacy Policy at any time. When we do, we will post any changes on this website. You can tell if the Policy has changed by checking the “Last Revision” date that appears at the top of the Policy. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.

  14. Intellectual Property (Copyright Policy)

    The entire content of this web site, as well as all jewelry styles, pictures, logo, copyright, trademarks, and alternative belongings rights it contains, as well as the utilization of the name [website link] is the sole property of [Al-Nameen Collection]. If you will store, print, and show the content equipped alone for your own personal use and you will draw the eye of others inside your organization to materially announce it on our website. You’re not allowed to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content equipped to you or that seems on this web site nor could you utilize any such content in reference to any business or industrial enterprise. By mistreating this service, you agree that you just won't commit to undermine the integrity of this web site.

  15. Terms & Conditions

    It’s good to have you on our website. This page provides information about the term and conditions for the purchase of products through our store. While doing the process of buying with us you’re recommended to carefully read the terms and conditions because you’re legally accepting our terms and conditions. These terms and conditions have been designed to help our customers so that we could prevent any misguidance regarding the purchase of goods. Give it a read, and it is urged not to continue surfing or buying if you don’t accept our terms and conditions. The following are the terms and conditions through which we conduct the process of selling and supply of goods.

  16. Sit Access & Changes:

    www.alnameen.com is an online store, who has the right to update its product category and prices on a regular basis. www.alnameen.com can do changes in product details and pricing without any notice, whether it is to delete any product listing.

  17. Contract:

    Al-Nameen don’t accept any contract for the sale of any product until we have accepted the order with a confirmation email (provided by consumer/customer). After acceptance of your order brings us into existence a legally binding contract. Al-Nameen reserves the right not to accept the order under the following circumstances: • The provided information is incorrect • A confirmation email is not replied • If the selected item is out of stock • Buying history of customer We will not be answered to any consequences arising due to not accepting your order and we shall have no liability to you. Remember! Accepting your order to deliver the best product to your doorstep is our first priority.

  18. Payment Methods:

    Bank Transfer and Cash on Delivery - for National and International Payments

  19. Delivery:

    The stated time period for delivery is the approximate value of time. The order will be dispatched to the address given by you in your order details.

  20. Returns & Exchange

    Our every article is checked through a Quality Check. If the customer have any quality issue after that or got it damaged at the time of delivery, customer must contact us immediately otherwise return will not be entertained. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. No return/ refund/ exchange if original invoice and certification is missing. These have to be given in original as per directives of the law due to the precious nature of these goods etc.

  21. Repairs

    We offer repairs on our jewelry that was purchased and shipped nationwide. If you have an item needing repair, please contact Customer Service [email protected], and we will be happy to look into your options.